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Effective July 1, 2011, the Department of Health Services (DHS) has implemented a new transportation management system that has coordinated non-emergency medical transportation (NEMT) services statewide. The DHS has contracted with LogistiCare Solutions, LLC, (LogistiCare) to provide NEMT management services for Medicaid and BadgerCare Plus members.
Non-emergency medical transportation is defined as transportation provided by a specialized medical vehicle (SMV) or common carrier to a covered service. This change will not affect emergency transportation services under Medicaid or BadgerCare Plus.
The new NEMT system will accomplish the following:
- Improve the access and quality of NEMT services for all members statewide.
- Implement a uniform application of policy across the state.
- Reduce costs for Wisconsin Medicaid and NEMT service providers by ensuring travel is arranged with the most economical mode of transportation.
Logisticare
To Set Up a Ride
To arrange a ride to a covered medical service, the member should call LogistiCare at (866) 907-1493 and have the following information available:
- Member’s full name
- ForwardHealth identification number
- Pick-up address with ZIP code and telephone number
- Name, telephone number, address and ZIP code of Medicaid provider
- Appointment time and date
- Any special transportation needs
- General reason for the appointment (doctor’s visit, check-up, etc.)
Service Complaints and Grievances
If you are having trouble getting rides when you need them, or received inappropriate customer service, you can call LogistiCare’s “Where’s My Ride?” phone number to lodge a complaint at (866) 907-1494.
You should also contact your State Senator or Representative to let them know you are having difficulty getting service from LogistiCare. If you aren’t sure who to contact, call Wisconsin’s Legislative Hotline at (800) 362-9472.
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