The CALEA (Commission on Accreditation for Law Enforcement Agencies) Public Safety Communications Accreditation Program is a voluntary program that provides communications centers with a process to systematically review and internally assess their operations and procedures. The program contains 208 standards that incorporate the elements of:

• Organization
• Direction and Supervision
• Human Resources
• Recruitment, Selection, and Promotion
• Training
• Operations
• Critical Incidents, Special Operations, and Homeland Security

The standards are viewed by CALEA and APCO (Association of Public Safety Communications Officials) as reflecting the best professional requirements and practices for a public safety communications agency. Meeting these standards enables the Rock County 911 Communications Center to provide superior public safety communications to the agencies served and to the citizens of Rock County.

The Rock County 911 Communications Center has been fully accredited by CALEA since July 2000, with on-site assessments conducted by CALEA Assessors who report their findings to the CALEA Commission. In July 2026, the Communications Center received its ninth consecutive accreditation. 

If any member of the public or our agency should have a comment, commendation, or wish to provide other relevant information regarding the Rock County Communications Center's quality of service in regards to our accreditation/reaccreditation status, please feel free to click this link to offer feedback. You may also use the CALEA corporate website.

Pictured from left to right: Colonel Matthew Packard, CALEA President; Faith Quinlan, Accreditation Manager/Administrative Professional III; Fredd Carr, Communications Center Director; W. Craig Hartley, Jr., CALEA Executive Director